Shipping policy
Shipping Policy
Last updated: August 27, 2026
Thank you for shopping with LOFPO.
We work with carefully selected manufacturers, suppliers, and fulfillment partners in different countries, including China, to offer a wide selection of lighting, furniture, and home products.
Because products may be fulfilled from different locations, shipping times and methods can vary depending on the product, destination, availability, and fulfillment method.
This Shipping Policy explains how we process and deliver orders placed through lofpo.com.
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1. Order Processing
Orders are generally processed within 2–5 business days after payment has been successfully received.
Processing time includes:
Payment verification
Order confirmation
Product preparation
Quality and order checks
Packaging
Preparation for shipment
Processing times may be longer during:
Holidays
Sales events
Product launches
High-volume periods
Unexpected supply or logistics disruptions
If an item requires additional processing time, the estimated timeframe may be indicated on the product page or communicated to you after your order is placed.
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2. Shipping to the United States
The United States is one of our primary markets.
Depending on the product and destination, orders may be shipped from:
The United States
China
Other international fulfillment locations
The available shipping methods and estimated delivery time will be shown at checkout whenever available.
Typical delivery times may vary depending on the product and destination.
As a general estimate:
Standard shipping: approximately 7–20 business days
Some products, particularly larger furniture, lighting fixtures, or items shipped internationally, may require additional time.
The delivery estimate shown at checkout or on the product page should be considered the most relevant estimate for that specific order.
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3. International Shipping
We may ship to countries outside the United States.
Available destinations and shipping methods depend on the product, destination, carrier, and fulfillment location.
International delivery times can vary significantly.
As a general estimate, international orders may take approximately:
10–30 business days
Some destinations may require additional time due to customs clearance, local delivery conditions, carrier delays, or other circumstances outside our control.
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4. Shipping Costs
Shipping costs are calculated based on factors such as:
Destination
Product size
Product weight
Number of items
Shipping method
Fulfillment location
The applicable shipping cost will generally be displayed at checkout before you complete your purchase.
Some products may qualify for free shipping or promotional shipping rates.
If free shipping is available, the applicable offer will be displayed on the product page, cart, or checkout.
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5. Tracking Information
When tracking is available, we will provide tracking information after your order has been shipped.
Tracking information may be sent to the email address provided during checkout.
Please note that tracking information may take some time to become active after the shipping label is created.
International shipments may temporarily show limited tracking information while the package is being transferred between countries or processed through customs.
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6. Multiple Products in One Order
If you purchase multiple products, your items may be shipped separately.
This can happen when products:
Are stored in different locations
Come from different suppliers
Have different processing times
Require different shipping methods
Are too large to ship together
If your order arrives in multiple packages, you may receive separate tracking numbers.
You will not necessarily receive all items at the same time.
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7. International Suppliers and Direct Fulfillment
LOFPO works with multiple manufacturers and suppliers, including suppliers located in China.
Depending on the product, your order may be shipped directly from one of our international suppliers or fulfillment partners.
This allows us to offer a wider selection of products while maintaining competitive prices.
The shipping origin may therefore differ from the LOFPO business address.
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8. Customs, Duties, and Taxes
For international orders, including shipments to countries outside the United States, your order may be subject to:
Import duties
Customs fees
VAT
Local taxes
Brokerage fees
Other charges imposed by the destination country
Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.
LOFPO does not control customs authorities or the amount of duties and taxes charged by the destination country.
Customs charges are separate from the product price and shipping cost unless explicitly stated otherwise.
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9. Customs Delays
International shipments may be delayed due to:
Customs inspections
Import restrictions
Documentation requirements
Local holidays
Weather
Carrier delays
Transportation disruptions
High shipment volumes
Other circumstances outside our control
Customs processing times are determined by the destination country’s authorities and cannot be guaranteed by LOFPO.
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10. Delivery Estimates
Shipping estimates provided on our website are estimates, not guaranteed delivery dates.
Delivery times may be affected by circumstances outside our control, including:
Carrier delays
Customs processing
Weather
Natural disasters
Transportation disruptions
Labor disruptions
Incorrect address information
Government restrictions
Unexpected supply chain disruptions
We will make reasonable efforts to assist you if a shipment is delayed.
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11. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your address before completing your order.
If you notice an error after placing your order, contact us immediately:
info@lofpo.com
We will make reasonable efforts to update the address before the order is shipped.
Once an order has been shipped, we may not be able to change the delivery address.
If an order is returned to the sender because of an incorrect or incomplete address, additional shipping costs may apply before the order can be reshipped.
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12. Lost Packages
If your tracking information indicates that a package has been delivered but you have not received it, please first check:
Your mailbox
Around your property
With household members
With neighbors
With the building reception or management
With the shipping carrier
If you still cannot locate the package, contact us at:
info@lofpo.com
We will work with the carrier to investigate the shipment.
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13. Stolen Packages
Once a carrier confirms that a package was delivered to the address provided at checkout, LOFPO is generally not responsible for theft occurring after delivery.
If possible, we recommend using a secure delivery location or requiring a signature for high-value orders when that option is available.
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14. Damaged Packages
If your package arrives visibly damaged, please take photographs of:
The shipping box
The shipping label
Any visible damage
The product
The internal packaging
Please contact us at:
info@lofpo.com
as soon as possible and preferably within 7 days of delivery.
Do not discard the original packaging until the issue has been resolved.
For additional information, please see our Refund & Return Policy.
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15. Damaged or Defective Products
If a product is damaged, defective, or significantly different from what you ordered, please contact us at:
info@lofpo.com
Please include your order number and photographs or video showing the issue.
Depending on the circumstances, we may offer:
Replacement parts
A replacement product
Repair assistance
A partial refund
A full refund
We will determine the appropriate solution based on the circumstances and applicable law.
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16. Large and Fragile Items
Some LOFPO products, including furniture and large lighting fixtures, require special handling.
These products may:
Require additional processing time
Ship separately
Require specialized carriers
Have longer delivery times
Require additional delivery arrangements
Specific shipping information may be provided on the relevant product page or at checkout.
For large items, customers should ensure that the delivery address is accessible to the shipping carrier and that the recipient can safely receive the package.
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17. Delivery to Apartments and Buildings
For deliveries to apartments, condominiums, offices, or buildings with restricted access, customers should provide complete delivery instructions where possible.
LOFPO is not responsible for delays caused by:
Inaccessible buildings
Missing apartment or unit numbers
Incorrect access information
Failure to respond to carrier delivery attempts
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18. Delivery Attempts
If a carrier attempts delivery and cannot complete it because nobody is available, the address is inaccessible, or additional information is required, the carrier may:
Make another delivery attempt
Hold the package at a local facility
Request additional information
Return the package to the sender
Additional shipping charges may apply if a package needs to be reshipped because of circumstances caused by the customer.
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19. Pre-Orders and Backordered Products
Some products may be available for pre-order or may temporarily be out of stock.
If a product has a special availability or estimated shipping date, that information will generally be displayed on the product page.
If an order contains both available and delayed items, we may ship the available items separately unless otherwise stated.
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20. Shipping Restrictions
Certain products may not be available for shipment to every country or region due to:
Carrier restrictions
Product characteristics
Import regulations
Customs requirements
Local laws
Manufacturer restrictions
If we are unable to ship an order to your destination, we will contact you and, where appropriate, provide a refund for the affected item or order.
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21. Shipping and Return Costs
Shipping charges are separate from product prices unless explicitly stated otherwise.
For information about return shipping costs and refunds, please review our Refund & Return Policy.
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22. Address for Returns
Please do not send products to the LOFPO contact address unless we specifically instruct you to do so.
Return locations may vary depending on the product, supplier, and fulfillment method.
If a return is approved, we will provide the appropriate return address and instructions.
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23. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect:
Changes to our shipping partners
Changes to fulfillment locations
Changes in shipping methods
Changes in delivery times
Changes to applicable laws
Changes to our business practices
When we make changes, we will update the “Last updated” date at the top of this page.
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24. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
LOFPO
Email: info@lofpo.com
Website: lofpo.com
Address:
Via P. Micca, 26/2
35027 Noventa Padovana (PD)
Italy
We will do our best to assist you and provide information about your shipment.
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LOFPO
Light. Comfort. Living.