Refund policy

Refund & Return Policy

Last updated: August 27, 2026

Thank you for shopping with LOFPO.

We want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise does not meet the conditions described below, please contact us and we will do our best to resolve the issue.

This Refund & Return Policy applies to purchases made through lofpo.com.

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1. Return Period

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item must generally:

Be unused and in its original condition

Be in the original packaging, where reasonably possible

Include all original accessories, parts, manuals, and documentation

Not have been installed, assembled, modified, or damaged after delivery

Not show signs of use beyond what is reasonably necessary to inspect the product

Some products may be subject to additional return conditions as described on the product page.

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2. How to Request a Return

Before sending any item back, please contact us at:

info@lofpo.com

Please include:

Your order number

Your full name

The email address used for the purchase

The product name

The reason for the return

Photos or videos of the product, if applicable

Please do not send products back without receiving return instructions from LOFPO first.

Returns sent without prior authorization may not be accepted.

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3. Damaged Items

We carefully package our products, but damage can occasionally occur during transportation.

If your product arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide:

Your order number

Photos of the product

Photos of the packaging

Photos of the shipping label

A description of the damage

Video evidence where appropriate

We may request additional information to determine the best solution.

Depending on the circumstances, we may offer:

A replacement

Replacement parts

A partial refund

A full refund

Another appropriate solution

If the item is damaged during delivery, please retain the original packaging until the issue has been resolved.

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4. Defective Products

If you receive a product that is defective or does not function as reasonably expected, please contact us at:

info@lofpo.com

We may ask you to provide photos, videos, or other information to help us determine the problem.

Depending on the circumstances, we may provide:

Replacement parts

A replacement product

A repair solution

A partial refund

A full refund

We will determine the appropriate solution based on the nature and severity of the issue.

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5. Incorrect Item

If you receive an item that is different from the item you ordered, please contact us within 7 days of delivery.

If the mistake was made by LOFPO or one of our fulfillment partners, we will work with you to provide an appropriate solution, which may include:

Sending the correct item

Providing a replacement

Providing a full refund

Providing return instructions where necessary

In such cases, LOFPO will generally cover reasonable return shipping costs.

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6. Change of Mind

If you simply change your mind about a purchase, you may request a return within 30 days of delivery, provided the product meets the return conditions described above.

Unless otherwise required by applicable law, the customer is responsible for the cost of returning an item due to a change of mind.

Original shipping charges are generally non-refundable for change-of-mind returns.

For international orders, return shipping may be significantly more expensive than the original shipping cost. Customers are responsible for reviewing these potential costs before requesting a return.

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7. Non-Returnable Items

Certain products may not be eligible for return, except where they arrive damaged, defective, or incorrect.

These may include:

Custom-made or personalized products

Products made specifically according to customer specifications

Items clearly identified as non-returnable on the product page

Products that have been installed or permanently assembled

Products damaged after delivery through misuse, improper installation, modification, or negligence

Items that cannot reasonably be resold for hygiene or safety reasons, where applicable

If a product has special return conditions, those conditions will be stated on the relevant product page.

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8. Furniture and Lighting Returns

For furniture, lighting, and other large or fragile products, customers should carefully inspect the product before installation or assembly.

If you discover damage or a defect:

Please do not install or assemble the product.

Once a product has been installed, assembled, modified, or used, our ability to accept a return may be limited, except where the product is defective, damaged, or otherwise covered by applicable consumer protection law.

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9. Return Shipping

For approved returns due to a change of mind or ordering the wrong product, the customer is generally responsible for return shipping costs.

For products that are:

Damaged during delivery

Defective

Incorrectly shipped

Significantly different from the product description

LOFPO will generally cover reasonable return shipping costs or provide an appropriate alternative solution.

Return shipping arrangements must be approved by LOFPO before the product is shipped.

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10. Return Address

Do not automatically send a return to the address shown on your order confirmation, shipping label, or our contact information.

Depending on the product and fulfillment location, returns may be processed through different facilities.

After reviewing your request, we will provide the appropriate return address and instructions.

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11. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

LOFPO does not control the processing time of banks, credit card companies, or other payment providers.

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12. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring a return.

This may apply when:

The product has a minor cosmetic imperfection

Packaging is damaged but the product remains usable

A minor component is missing and can be replaced

The product has a minor issue that does not materially affect its functionality

Another reasonable solution is available

Any partial refund will be agreed upon with the customer before processing.

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13. Refund Amount

Unless otherwise required by applicable law, approved refunds will generally include the purchase price of the returned product.

Original shipping charges may not be refundable for change-of-mind returns.

Where the return is due to an error by LOFPO, a defective product, or damage during delivery, we will review the applicable shipping costs and provide an appropriate remedy.

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14. Refunds for Cancelled Orders

If you wish to cancel an order, please contact us as soon as possible at:

info@lofpo.com

We will try to cancel the order before it enters processing or shipment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

In such cases, the order may be subject to our standard return procedure.

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15. Orders Already Shipped

Once an order has been shipped, it may not be possible to stop or redirect the shipment.

If you no longer want the product after shipment, you may need to receive the order and follow the applicable return procedure.

Additional shipping or return costs may apply where permitted by law.

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16. Lost or Stolen Packages

LOFPO is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided by the customer.

If you believe your package was incorrectly marked as delivered, please contact us at:

info@lofpo.com

We will work with the shipping carrier to investigate the situation.

Customers are responsible for providing an accurate and secure delivery address.

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17. Incorrect Shipping Address

Please carefully check your shipping information before completing your purchase.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping costs may apply.

If the order has not yet shipped, contact us immediately at:

info@lofpo.com

We will make reasonable efforts to update the shipping information where possible.

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18. International Orders and Import Duties

LOFPO primarily serves customers in the United States but may accept orders from other countries.

International orders may be subject to:

Import duties

Customs fees

Taxes

Brokerage fees

Other charges imposed by the destination country

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

Customs delays or fees imposed by the destination country do not automatically qualify an order for a refund.

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19. Products Sourced From International Suppliers

Some LOFPO products are sourced from manufacturers and suppliers located in China and other countries.

This allows us to offer a wider selection of products and competitive pricing.

Depending on the product and fulfillment method, an order may be shipped directly from an international supplier or fulfillment facility.

This does not change your rights under applicable consumer protection laws.

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20. Consumer Rights

This Refund & Return Policy does not limit or exclude any mandatory consumer rights that apply to you under applicable law.

If applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will apply.

For customers located in jurisdictions with mandatory statutory rights relating to returns, refunds, defective products, warranties, or cancellation periods, those rights remain unaffected by this policy.

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21. Contact Us

If you have any questions about returns, refunds, damaged products, or your order, please contact us:

LOFPO

Email: info@lofpo.com

Website: lofpo.com

Address:

Via P. Micca, 26/2

35027 Noventa Padovana (PD)

Italy

We will review your request and work with you to find an appropriate solution in accordance with this policy and applicable law.

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LOFPO

Light. Comfort. Living.